Automation – incorporate chatbot conversations for faster resolutions.Custom channels – add multiple messaging and email channels using APIs on the same UI window.Multiple channel support – Email, voice, SMS, Whatsapp, Facebook Messenger, and WebChat from one UI.Give your agents access to centralized contextual information from any backend application.Customizations – easily update workflows, routing rules, UI design, etc., according to your required conditions.With this, you can any time inspect trends, adapt, and modify any part of your contact center operations. It is a 100% cloud contact center that you can easily deploy in just days. Now, you can also save up to 34% on your contact center operational expenses just like fellow Twilio Flex users. In this article, we are giving you a closer and magnified look at Twilio by digging deep into some of its pricing plans and offered features. Be it an eCommerce company or a taxi service company, Twilio has products for all. They cater to businesses of all sizes and categories. Using this platform requires some technical developer knowledge though to work with APIs. These tools are put to use to create personalized interactions between you and your customers via messaging channels, emails, calls, and videos. It is a customer engagement platform that offers various communication tools to power up your customer conversations using data-driven solutions. Twilio is an American-based company located in San Francisco, California. Here we have planned to help you with that by suggesting a software platform, called Twilio. So, don’t delay, kickstart 2023 with an aim to improve your customer engagements. Whereas, it was widely discussed that providing greater customer experience is crucial to driving ROIs. “ Forrester research discovered that only a meager 3% of US companies were customer-centric in 2022!”
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